Service Delivery Coordinator (m/f/d)


For our client, a global investment company, we are currently looking for a Service Delivery Coordinator (m/f/d). The position is in unlimited, direct employment at our client in Luxembourg City.

Content of the role

  • Support and assist the Service Delivery Manager in all of the following areas, some of which the role holder will lead on behalf of the Service Delivery Manager:
  • Service Provision: work with key suppliers (whether internal or external) to ensure the smooth, effective and timely provision of pensions administration services for clients
  • Oversight and governance: provide first line oversight of key suppliers, including conducting regular monitoring to ensure that suppliers are meeting their SLAs and reporting on their service provision appropriately, includes reviewing Key Performance Indicators/ Management Information and attending service review meetings with suppliers
  • Supplier management support: ensuring that key operational and administrative supplier relationships are maintained in line with policy and procedures, including ongoing due diligence and risk assessment checks
  • Client Reporting: preparing the quarterly administration reports for clients, bringing the document to life by understanding the client‘s focus and priorities. Attending operational service review meetings with clients where appropriate, to support the Service Delivery Manager in building rapport, trust and confidence with the client through knowledge, control, ownership, action and proactive management of our operational and administrative services
  • Identifying and where possible modifying procedures and processes to improve operational efficiency or client service levels

Your profile

  • Minimum of 3 years‘ previous financial services industry experience (Ideally in pensions administration/consultancy, but other types of financial experience will be considered)

  • Experience of working with third party suppliers, including executing first line controls and oversight

  • Fluent English and French

  • Intermediate experience of MS Office including Excel

  • Strongly client orientated

  • Good stakeholder management skills

  • Strong interpersonal skills and good presentation skills

  • Good analytical skills, for problem resolution and assessing/ providing solutions

Your contact

Patrick Zawadzki


Headhunting & Executive Search

Mobile: +49 1522 666 00 55
Mail: p.zawadzki@firstsearch.de